Terms of Service

Who provides Phantom

Phantom is the trading name used for this software project by a self-employed operator established in Belgium. The operator’s full legal identity must be completed before these terms take effect or paid orders are accepted.

Legal name: To be supplied before publication
Business address: To be supplied before publication
Belgian enterprise / VAT number: Registered; numbers to be supplied before publication
Business telephone: To be supplied before publication
Support and notices: support@phantomautomations.com

In this draft, “Phantom”, “we” and “us” mean that operator. “You” means the person or organisation using the software. An agency must have authority both to enter the contract and to manage each client account.

The agreement and your account

These Terms of Service describe access to the Phantom desktop software, website and client area. The Terms of Use set the conduct rules for every workflow. Those rules form part of the agreement when an effective version is presented and accepted. Simply viewing this draft does not create a paid contract.

You must be at least 18 and legally able to enter a contract. Provide accurate registration and billing information, secure your credentials and promptly report suspected account compromise. Do not sell, rent or share access outside the organisation and permissions covered by your subscription.

A client account allowance is a capacity limit, not permission to create fake identities or operate an account farm. You remain responsible for the people you authorise to use your subscription.

Your software licence

During a valid subscription, we grant you a limited, non-exclusive right to use the supplied version of Phantom for your own work or authorised client work, within your purchased plan and these terms. We retain rights in our software, branding and documentation. Third-party and open-source components remain subject to their applicable licences.

You may not resell the software, distribute unauthorised copies, bypass licence controls, or remove ownership notices. Restrictions on reverse engineering do not limit activities that applicable law expressly permits. You retain your rights in your own content; these terms do not transfer ownership of it to us.

The product description and order must identify supported operating systems, functionality, compatibility requirements, account allowances and any separate costs, such as your chosen AI or proxy services. Demonstrations and planned features must not be treated as an entitlement to capabilities absent from the agreed product description.

Platforms and permitted automation

Phantom is independent software. Naming a platform does not mean that platform sponsors, approves or authorises Phantom or every action it can perform. Platform access, permissions and rules can change.

You must own each connected account or hold current authorisation from its owner. Account ownership alone does not authorise automation. Use a workflow only when the platform permits that particular action and method of access. Where permission is absent or uncertain, do not run it until the position is resolved.

We do not grant permission to breach a platform’s terms, bypass access restrictions or defeat its safeguards. These uses are prohibited even where a software control makes them technically possible. No subscription includes a promise of follower growth, reach, revenue, platform approval or immunity from restrictions.

If a platform change makes a feature unavailable or impermissible, stop the affected workflow. We may adjust that integration for compatibility or legal reasons, subject to the change and consumer-rights provisions below.

Orders, prices and payments

Checkout remains unavailable while the payment provider and commercial terms are being finalised. Pricing on this preview is informational. This draft does not authorise a charge.

Before any binding order, checkout must identify the seller of record, currency, total payable amount including applicable taxes and mandatory fees, selected plan and add-ons, billing period, start date, payment method and renewal arrangement. A separately identified merchant of record may sell the subscription under its own disclosed purchase terms; it does not replace Phantom’s product obligations or these conduct rules.

An annual equivalent displayed per month is not a monthly instalment plan unless checkout expressly says so. Enterprise terms require a written quote. We will not impose a new price or add-on retroactively on a paid fixed term.

Payment failure, partial or late payment, grace periods and plan-change timing must be specified before checkout opens. No such policy is created by this draft. Your payment receipt and accepted order details should be retained with the effective terms.

Renewals and cancellation

A subscription renews automatically only where its frequency, amount or calculation method, renewal date and cancellation process were clearly disclosed and you expressly agreed to recurring charges. A manually renewed plan requires another payment; it must not silently become an automatic subscription.

Before sales launch, we will publish and implement a straightforward way to stop future renewals. Cancellation must take effect for the next uncommitted renewal without an unnecessary obstacle. The effect on current paid access, and any additional contractual refund entitlement, must be disclosed with the order. For help, contact support@phantomautomations.com.

Cancellation of renewal, withdrawal from a new contract and remedies for a defective service are separate rights. Nothing in a renewal or cancellation rule removes your statutory entitlements.

Withdrawal, refunds and consumer rights

If you buy as a consumer, mandatory protections in applicable law remain in force. An online purchase generally carries a 14-day withdrawal period from the conclusion of a digital-content or service contract, subject to the relevant legal exceptions.

Immediate delivery of downloadable digital content does not, by itself, remove withdrawal rights. Where the law allows their loss, supply may begin on that basis only after the required express consent, acknowledgement and durable confirmation. A general acceptance of these terms is not that consent. Ongoing digital services can be treated differently; an immediate download must not be used to waive rights for an entire mixed subscription automatically.

You can communicate an unequivocal withdrawal request to support@phantomautomations.com, identifying the order and your contact details. Using a particular phrase is not required. Before sales launch, the seller must supply the required withdrawal information and model form, and provide the applicable online withdrawal function. Email is an additional route, not a substitute for that functionality.

You also retain legal remedies if digital content or services are not supplied as agreed or lack conformity. Depending on the circumstances, those remedies include correction, a price reduction or termination and reimbursement. A voluntary refund policy cannot remove them. There is no blanket “all sales final” rule in these terms.

Content, AI and personal data

You must have the rights and lawful basis needed to import, process and publish content or personal data. Availability on a public website does not establish permission to copy, scrape or republish it. Comply with source licences, platform restrictions, attribution requirements and applicable privacy law.

Review AI output before use for accuracy, rights, safety and appropriate disclosure. Generated content is not guaranteed to be correct, original, exclusive or free of third-party claims. Do not submit confidential material or personal data to an AI provider without the permissions and protections required for that processing.

A separate privacy notice must explain what Phantom actually collects, why, where it is processed, retention and your rights. These terms do not constitute consent to marketing, general surveillance or disclosure of your client content. Any required data-processing agreement and subprocessors must be documented before the relevant service is offered.

Support, updates and changes

Contact support at support@phantomautomations.com. Our planned support window is 17:00–23:00 in the Europe/Brussels time zone, including its seasonal clock changes. This is an availability window, not a guaranteed response time or a commitment to continuous coverage.

We will provide updates required by our contract and applicable law. Install necessary security and compatibility updates according to the instructions provided. Keep independent copies of important material; a local workflow tool should not be your only archive.

Changes may be needed to address security defects, maintain compatibility or meet legal requirements. We will explain material changes and provide advance notice where required. A material reduction to paid functionality will be handled with the notice, continuation or termination rights and remedies required by law; it is not a licence to remove purchased value arbitrarily.

Abuse, suspension and termination

The prohibited uses are material breaches. We may restrict an affected feature or suspend access while investigating credible reports, and terminate access for a confirmed serious or repeated breach. Urgent action may be taken without prior warning where necessary to prevent harm, protect systems or comply with law.

We will use proportionate measures and explain the basis and available review process when lawful and practicable. You can contest a decision by writing to support@phantomautomations.com with the relevant facts. A report is not, on its own, proof of a violation.

Termination stops future authorised use of the licence and any uncommitted recurring charges. We will explain the treatment of remaining paid access and relevant data. No allegation automatically forfeits every prepaid amount or removes statutory remedies. Data access, retention and deletion remain subject to the privacy notice and legal obligations.

Responsibility and limits

You are responsible for the instructions you issue, the permissions you obtain and the content you choose to publish. We remain responsible for fulfilling our own contractual and legal obligations. External outages and platform decisions can affect workflows, but that does not automatically excuse a failure by Phantom to deliver what was agreed.

These terms do not exclude liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any liability that cannot legally be excluded. They do not impose an unlimited indemnity on consumers or waive their rights to conformity, reimbursement or access to a court. Other liability is determined under applicable law unless a lawful, separately agreed business contract provides otherwise.

Complaints and applicable law

Raise a complaint at support@phantomautomations.com, including the relevant order or account reference, a description of the issue and the outcome you seek. Do not send passwords, private keys or full payment credentials. If we cannot resolve a consumer complaint, we will provide the applicable alternative-dispute-resolution information required by Belgian law.

Belgian law governs these terms. Consumers retain mandatory protections of the law that would otherwise apply and may bring proceedings in courts available to them under applicable jurisdiction rules. We do not require consumers to arbitrate, waive collective remedies or litigate exclusively in Belgium.

Changes to these terms will be dated and explained, with notice and acceptance where required. A revised website page does not retroactively change an existing paid order. If a provision cannot lawfully apply, the remaining provisions continue only to the extent legally permissible.

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