Terms of Use

01

Permitted work, clear boundaries

Phantom is intended for creating, organising and publishing content for accounts you own or have express authority to manage. Every use must comply with applicable law, the relevant platform’s terms and permissions, and these rules. The same requirements apply to employees, contractors and client work.

These Terms of Use are the acceptable-use part of the Terms of Service. They apply to the desktop app, client area, imports, generated content, browser profiles, campaigns and connected services once the effective terms are accepted. Paying for a larger plan does not create an exception.

Zero tolerance means prohibited conduct is not an approved use of Phantom. It does not mean every action is automatically scanned, every report is proven or every violation can be prevented.

02

Zero tolerance for abuse

You must not use, configure, distribute instructions for, or knowingly facilitate Phantom for any of the following:

• Account farms and fabricated popularity. Creating, acquiring, renting, selling or operating networks of fake, stolen or deceptively presented accounts; artificially inflating followers, likes, views, replies, reviews, votes or other engagement; engagement exchanges or coordinated self-amplification designed to mislead.
• Spam and unwanted messaging. Unsolicited bulk DMs, repetitive or irrelevant mass replies, contact-list harvesting, deceptive outreach or sending further messages after an opt-out, block or objection. A public profile, follow or available messaging button is not general consent to marketing.
• Platform-rule violations and evasion. Running actions or access methods that the platform prohibits; circumventing bans, rate limits, account restrictions, CAPTCHA, age gates, paywalls, geographic restrictions or identity and security checks. This includes using proxies, browser profiles or altered fingerprints for those purposes.
• Impersonation and deceptive synthetic identities. Pretending to be another person or organisation, inventing customer testimonials, concealing who controls an account, or using AI faces or voices to mislead people into believing a fabricated person or endorsement is real.
• Propaganda networks and coordinated manipulation. Covert influence operations, coordinated inauthentic political activity, election interference, extremist recruitment, propaganda campaigns, or knowingly spreading materially false or manipulated information to deceive or cause harm. Ordinary lawful, transparently attributed expression, journalism, criticism and political discussion are not prohibited merely because someone disagrees with them.
• Adult and exploitative content. Pornography, sexually explicit material, sexual services or promotion of adult sexual businesses. Child sexual abuse material, sexual exploitation, sexualised depictions of minors and non-consensual intimate imagery—including synthetic imagery—are always prohibited.
• Infringement and unauthorised collection. Copying or scraping content without the necessary rights and permissions; removing attribution or watermarks to conceal provenance; distributing pirated material; infringing copyright, trademark, publicity or database rights.
• Privacy abuse and harassment. Doxxing, stalking, threats, targeted harassment, hateful abuse, unlawful discrimination, exposing confidential information, or collecting or processing personal data without a lawful basis.
• Fraud and system abuse. Scams, phishing, malware, credential theft, payment fraud, denial-of-service attacks, unauthorised security testing, or interference with Phantom, another user or any connected service. Do not bypass licence controls or evade an abuse suspension through a replacement account.

03

Account ownership is only the first permission

Obtain and retain the account owner’s authorisation for client work. Do not connect an account you bought, stole, rented or were asked to manage without valid permission. If that authorisation ends, stop access and disconnect it.

Check whether the platform permits the specific workflow and its method of access. Do not interpret a supported platform, a working browser session, a successful test or a visible campaign option as approval from the platform. Where automation is prohibited, use a permitted manual process or do not perform the action.

Do not divide work among profiles, devices, proxies or subscriptions to defeat a limit. A legitimate agency managing distinct clients is not an account farm solely because it manages many accounts; each account and each workflow must still satisfy these rules.

04

Browser profiles and network settings

Separate browser profiles may be used to organise authorised sessions and avoid mixing one client’s login state with another’s. Network settings must be used only for legitimate connectivity and privacy purposes permitted by the destination service.

You must not use profile isolation, browser characteristics, proxy rotation or another configuration to conceal an abusive account network, impersonate a permitted user, defeat detection, bypass a restriction or misrepresent your eligibility. There is no “undetectable” or “ban-proof” entitlement.

05

Sources, AI and publication

Import only material you own, are licensed to use, or can lawfully use for the intended purpose. Source-site access rules and intellectual-property permissions both matter. A link, credit or AI rewrite does not automatically supply either permission.

Review drafts and generated media before publication. Verify facts, obtain consent for someone’s likeness where required, honour licences and use platform-required AI labels. Fictional characters or brand voices must not be presented as real independent customers, employees, experts or supporters.

Do not ask an AI provider to produce content prohibited by these rules, and do not evade its safety or usage conditions. Bringing your own API key does not create an exception.

06

Messages, consent and frequency

Use messaging only for lawful, expected conversations that the recipient and platform permit. Have a valid legal basis and obtain consent wherever required. Identify the sender accurately, honour opt-outs promptly and do not reuse an opted-out contact through another account.

Do not auto-repeat a rejected action or increase retries to overcome an objection or restriction. Stop a workflow when a platform warning, permission change, unexpected output or recipient complaint makes its continued operation inappropriate. No daily allowance shown in the app grants permission to send that many messages or actions.

07

Report a concern

Report suspected misuse or a rights complaint to support@phantomautomations.com with the subject “Abuse report”. Include the relevant account or public URL, what happened, approximate dates, which rule or right is affected and supporting context you may lawfully share.

Share only the information needed to investigate. Do not attach illegal imagery, stolen data, credentials or unnecessary personal information; describe where the material can be found instead. A good-faith report does not require you to be a customer. Do not submit knowingly false or retaliatory reports.

For immediate danger, contact the appropriate emergency service. The support mailbox is not an emergency response service.

08

Review, restrictions and appeal

We may ask for relevant context or evidence of account authority when reviewing a credible concern. We do not promise continuous monitoring of local activity or automatic detection of prohibited content. Any collection or disclosure of data must follow applicable law and the privacy notice.

A response may include asking you to stop an affected workflow, limiting access, temporary suspension or termination for serious or repeated misconduct. Immediate restrictions may be necessary to prevent harm or meet a legal obligation. Where lawful and practicable, we will give the reason and explain how to request a review.

To appeal, contact support@phantomautomations.com with the decision reference and relevant corrections or evidence. Do not create another account to bypass the decision. Reviews consider context and mistakes; zero tolerance for prohibited conduct does not remove fair review or mandatory consumer remedies.

We may preserve relevant evidence or respond to lawful requests when required or permitted by law. These rules do not authorise indiscriminate sharing of customer information.